Inside your parcel you should find your delivery note, which should list all the items that are included in your parcel. If an item is listed on the packing slip that isn’t in your order, please contact customer service.
If an item is unavailable online, we’ll try to find your item in one of our stores. Any items that are being sent to you from a store can take up to 5 working days to arrive and may arrive in a separate delivery to the rest of your order. If your complete order hasn’t arrived with you in this time, please contact customer service.