This will have happened because the item you’ve purchased is no longer available online. If an item is unavailable online, we’ll try to find your item in one of our stores. We will not process or take payment for your order if the in store item is not in a perfect condition. We will then send an email to let you know that your item has been cancelled from your order.
Since you placed your order, it’s possible that we have received more stock into our Distribution Centre or stores, and your item will be available to buy again. If you would still like your item, we invite you to place another order with us.