What can we help you with?

My order confirmation email says that my order is being shipped from a store. What does this mean?

Although we can’t deliver your online order to a store, if an item is unavailable online, we’ll try to find your item in one of our stores. Any items that are being sent to you from a store can take up to 5 working days to arrive and may arrive in a separate delivery to the rest of your order. If your complete order hasn’t arrived with you in this time, please contact customer service.

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TRACK YOUR ORDER

On dispatch of your items we will send you an order dispatch email, to let you know that your card has been debited and your order is on its way.

To track your order you can click on the link in the dispatch email. You are able to track your order online within 24 hours of the order despatch email being sent.

Enter your details to view your tracking page

If you want to track an item shipped from one of our stores, please enter your details here.

If the tracking link states delivery has been attempted and you haven't received a calling card, please contact Customer Service, please provide a suitable working day for delivery to be re attempted.

We will need 1 working days notice and will do everything we can to arrange this for you with our courier, whilst keeping you updated with progress.